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topi Risk Review

Now let's take an interlude and learn more about the topi risk review process. This is important for you to know because it affects whether an accepted offer (by the customer) goes on to become a confirmed order (by topi, which is then passed back to you via webhook).

The topi risk review uses an automated risk assessment engine capable of assessing the credit and fraud risk of potential customers and deciding whether to lend to them (and how much to lend to them).

It uses tools such as “Open Banking” and “Open Accounting” under the hood, and uses data extracted from the web to assess the customer in real-time.

Potential outcomes​

  • Happy path: Customers undergo an automatic risk scoring as our risk system can tap into sufficient information. They receive an instant real-time response.
  • Waiting path: In cases of insufficient customer information, we may need to request additional details, leading to a brief waiting period. topi initiates the outreach to the customer. The seller can be informed if wanted.
  • Declined path: If topi cannot extend a rental contract to the customer, topi declines the customer. topi initiates outreach to the customer.

What is the typical duration for the process?​

  • Ideal scenario: The risk check unfolds seamlessly, with customers receiving automatic scores for instant checkout.
  • Further information needed: In instances requiring additional data, a waiting period may ensue, contingent on the customer's willingness and ability to share necessary information.

How does the Seller find out about a status change?​

Whenever the risk system makes a decision or requires waiting, the offer's status changes. Then, sellers receive webhooks alerting them to any status modifications.

Who bares what risk?​

topi assumes the entire risk for all initiated rental contracts with customers, ensuring that sellers are always promptly paid out.

Frequently Asked Questions (FAQs)​

How is the customer distinguished as new or existing, and what specific data is transmitted during the identification process?​

topi categorizes customers based on the company name and email provided during the checkout process.

Upon successful completion of a checkout using topi through any of our available sales channels, we classify the customer as an existing customer.

New customers are defined as those who have not previously successfully completed a transaction with topi.