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Services

To truly enable the Hardware-as-a-Service (HaaS) model, you can include services with hardware into a single, consolidated monthly price.

Our platform supports a range of services directly associated with the device. These services include:

  1. OEM support services
  2. OEM warranty extension services
  3. OEM Mobile Device Management (MDM) services
  4. Seller and OEM staging and setup services

These services should be included in your catalog and should be billed upfront at fixed rates for the customer. This allows us to seamlessly incorporate them into a monthly payment plan alongside the hardware.

A service as a standalone Seller product reference​

A topi offer with one hardware offer line and one service offer line

Offering a service via topi is the same as offering hardware — you can send them as a "product" with its own seller product reference in your Catalog.

e.g. If you offer a ComputerX laptop as well as ComputerX Premium Support, there should be 1 seller product reference for the laptop, and 1 seller product reference for the support service.

This way, when a customer constructs an offer, they will always see the right prices from topi.

What topi needs to know about your services​

In order for topi to offer a service as a monthly subscription, the service must be included in your Seller catalog and billed up front. When we ingest your catalog, we will need you to specify the following information.

  1. Product name/title
  2. Seller product reference
  3. The purchase price
  4. Who offers the service (e.g. Seller vs OEM)
  5. Type of service (e.g. support, warranty, extension services, MDM, staging, setup, training, software)
  6. Tenure of the service
  7. Payment type (e.g. one-off vs recurring)
  8. What Seller product reference number the service corresponds to
  9. Whether the service is a standalone Seller product reference number or included in a custom-to-order device

For more details, refer to Syncing your catalog.

If you have any more questions about services, please feel free to reach us at support@topi.eu